We proudly accept Health Spending Account (HSA) and Flexible Spending Account (FSA) debit cards as payment options.
HSA and FSA debit cards work like personal savings accounts. However, the funds in the account can only go toward qualifying medical expenses. Check with your provider today for eligibility.
P. Fleming Massage does not accept insurance at this time. We will provide a statement of service to the client for reimbursement from their insurance provider upon request.
We treat all client sessions and personal information as confidential. We will no disclose any private information without your written permission. The only exception to this policy is if there is a breach of our Zero Tolerance Harassment policy. In which case, any relevant information will be filed with our local police station.
Conversations during session will be guided by your lead. Therapists will not initiate conversation unless given direct consent.
Massage is strictly non-sexual, and P. Fleming Massage has a zero tolerance policy for harassment of any kind, including but not limited to solicitations for extras, suggestive comments, or inappropriate touch. Should you choose to engage in such behavior, the session will be immediately terminated/cancelled, you will be charged in full for your appointment, and you will be banned from booking further appointments. Authorities will be contacted for severe offenses and solicitation for prostitution.
All clients will be required to answer a COVID-19 screening questionnaire before each appointment. Clients must wear a face mask to our facility and during the duration of their session. P. Fleming massage will provide a mask, if needed, for an additional charge of $1.00. The refusal to comply with the mask mandate, will result in the session being canceled and a reservation fee equal to 100% of the session, will be charged to the card on file.
These policies are subject to change as updates from the CDC are provided.
All new clients are required to provide a credit card upon booking. This can be done quickly and easily through the online booking system. If you prefer to book over the phone, please leave a voicemail or text message. Missed calls without messages are not returned.
For safety reasons, we have the right to furnish and check referrals for new clients.
If you need to cancel your appointment, we respectfully request at least 24 hour notice. Any cancellation or reschedule made less than 24 hours prevent other clients from booking and will result in a cancellation fee. The amount of the fee will be equal to 50% of the reserved services. Any no-call/no-show will result in a fee equal to 100% of reserved services. Any appointments cancelled within 3 hours of your scheduled session will be considered a no-show and charged accordingly. Cancellation fees will be charged to your card on file. In the event that we cannot charge the card on file, an invoice will be posted.
Booking priveleges will be suspened until the fee has been paid.
3 infringments on this policy will result in ineligibility of scheduling future appointment’s. Please keep in mind, all packages and gift certificates are non-refundable.
COVID-19 UPDATE: Any client refusing to comply with the new guidelines, at time of service, will be charged 100% of reserved service.
Massage is contraindicated when a client is under the influence of drugs or alcohol, or when a client presents symptoms of illness such as fever, diagnosed rash, or contagious infection. To protect the health and safety of both clients and therapist, your appointment will be rescheduled if presenting symptoms. Please reschedule as soon as you begin feeling unwell to allow others to book in your place and to avoid an y associated cancellation fees.
All surfaces are sanitized between clients. All linens, including top blanket and towels are used for one session only before being laundered. Hand washing takes place before, after, and occasionally during a session. The sick policy is strictly enforced. However, as some diseases can be contagious while the carrier is asymptomatic, there are no guarantees against contracting illness, even with the most utmost care. Please take this into consideration if you or your loved ones have compromised immune systems.
Sessions canceled due to a client being under the influence of drugs or alcohol will be considered a no-show and a fee of 100% of the service will apply.
If you arrive late to your appointment, time may be taken from your session to avoid penalizing the following client. You will be charged the full amount for your session.
If we do not hear from you within 15 minutes of the start of your session, it will be considered a no-show and all fees apply..
If you are going to be more than 15 minutes late, your appointment will be canceled and rescheduled for a later date. Reschedules due to lateness will result in a late cancellation fee of 50% of the reserved service.
A parent/guardian must complete a Parental Consent form for all client's under the age of 18. For clients age 15 and under, the parent/guardian must always be present in the treatment room. Clients 16/17 may be in the treatment by themselves if both client and guardian consent, however, guardian's must remain in the facility during session.
All intake forms must be completed prior to your session. If your intake forms are not completed by end of day the day before your session, your appointment Will be canceled.